Shipping is free when you order $70 or more and ship within the 48 contiguous states. Orders typically deliver within 3 to 7 business days from when we process your order. Orders are shipped via USPS. You’ll get a shipment notification email with a tracking number as soon as your package ships. Once order are shipped and tracking numbers sent, shipping is controlled by USPS and out of our control. If for any reason your order hasn't arrived please email
Alexandra Winbush values your satisfaction. If you are not happy with your purchase, simply return your items for a refund or exchange. For all exchanges, items must be in their original condition and original packaging with tags and sanitary protection intact (NO EXCEPTIONS). Items sent back without sanitary protection and original packaging will NOT be accepted.
Merchandise must be returned to our returns department within 5 days of the delivery date for a full refund minus shipping charges, any items sent back after the 5 day period will be issued a store credit that expires after 30 days. Merchandise must be returned in its original condition.
Items purchased on sale or used with a promo code are eligible for store credit only. Any items purchased at a discount of 30% or higher is considered final sale and not eligible for return or store credit. Final sale items cannot be returned.